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	<title>CHEXAR Networks, Inc.</title>
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	<description>Making Critical Legacy Transactions Mainstream</description>
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		<title>Clear Payments®  and Chexar Networks® Announce Patent Pending Solution for Mobile Deposit Capture</title>
		<link>http://chexar.com/2328-patent-pending-solution-for-mobile-deposit-capture/</link>
		<comments>http://chexar.com/2328-patent-pending-solution-for-mobile-deposit-capture/#comments</comments>
		<pubDate>Fri, 17 Feb 2012 15:08:15 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[mobile commerce]]></category>
		<category><![CDATA[mobile deposit capture]]></category>
		<category><![CDATA[Patent]]></category>
		<category><![CDATA[underbanked]]></category>

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		<description><![CDATA[Deposit Choicesm Platform Enables Remote Deposit Capture Providers to Integrate Mobile and Other Solutions and Offer a Dual Deposit Choice to the Consumer Nashville, TN, February 17, 2012  – Clear Payments, Inc.  (“CPI®”) and Chexar Networks, Inc. (“CHEXAR®”) have developed a comprehensive integrated solution for the seamless processing and clearing of check-to-card remote deposits called ...]]></description>
			<content:encoded><![CDATA[<h3 style="text-align: center;">Deposit Choice<sup>sm</sup> Platform Enables Remote Deposit Capture Providers to Integrate Mobile and Other Solutions and Offer a Dual Deposit Choice to the Consumer</h3>
<p><strong><img class="alignright size-full wp-image-350" title="partners-clrpmt" src="http://chexar.com/frutoplutonico/wp-content/uploads/2010/07/partners-clrpmt.png" alt="Clear Payments Mobile Deposit Capture" width="280" height="110" />Nashville, TN, February 17, 2012</strong>  – Clear Payments, Inc.  (“CPI®”) and Chexar Networks, Inc. (“CHEXAR®”) have developed a comprehensive integrated solution for the seamless processing and clearing of check-to-card remote deposits called Deposit Choice. The new platform enables mobile and remote deposit application providers and their bank, retailer, check casher, and prepaid clients to offer the consumer a choice between loading or depositing a check with delayed provisional availability or with immediate irreversible availability of good funds in a single integrated back end settlement solution.</p>
<p>The new solution has been developed in response to rapid market adoption of reload-able prepaid cards and bank accounts and the resulting mobile banking applications supporting these account products.    One of the hottest trends in this arena is the move to add functionality to offer the remote deposit capture of checks.  Enabling this consumer to snap a picture of any check and deposit it into their account or load it onto a prepaid card using their smartphone is considered by many to be the biggest game changing feature of the prepaid industry.</p>
<p>Drew Edwards, Chexar Founder and CEO explained that “there are many providers of remote deposit capture technologies to enable the capture and deposit of checks from smartphones in the traditional sense where funds are provisionally made available and often with a delay of several days. Lately, Chexar has been covered up with these providers seeking to access our Good Funds NetworkTM to provide for immediate and irreversible funds availability to the underbanked consumer.”</p>
<p>Randy Simoneaux, CPI Founder and Chairman added that “the Deposit Choice solution is a joint and integrated offering with our partners at Chexar to enable the players in the remote deposit capture space to offer their consumer a choice of deposit options at the time of the transaction for two different price points, but with a single back end processing and settlement solution integrated with Chexar’s Good Funds Network.”</p>
<p>Edwards went on to say “CPI has been our partner in the processing and settlement of network transactions for a long time and we turned to them to build this product for the marketplace. Deposit Choice is being made available to all remote deposit capture players in the industry as a back end processing and settlement solution to support their client facing models.”</p>
<p>Richard Pinson, CEO of CPI added that “we are delivering a turnkey dual deposit, dual settlement and returns management API that helps standardize a client’s entire capture network. Because of the compelling cost and efficiency advantages, we anticipate significant early adoption and Deposit Choice becoming an industry standard interface.”</p>
<p>KPMG estimates that there are more than 88 million consumers in the nation considered underbanked, meaning they do not fully utilize traditional banking services, but rather rely upon alternative services such as check cashing and prepaid products. Banks, retailers, alternative financial services providers and consumer companies are rapidly launching product offerings targeting the financial needs of these valuable consumers.</p>
<p>About Clear Payments, Inc.</p>
<p>CPI® is an innovative remote deposit and payments technology company. We specialize in select vertical markets with an emphasis on underserved financial service organizations, prepaid companies, software integrators, large corporate clients and financial institutions. A 100% commitment to these segments has provided CPI a unique opportunity to build proprietary check management applications with segment targeted features and functionality. Consistent performance, proven technology and time tested solutions have allowed the company to grow an impressive list of clients. An emphasis on the underserved check cashing industry has helped CPI develop and lead in the areas of check cashing integration and feature functionality used to support the largest portfolio of underserved clients in the US. For more information, please visit our website www.clearpaymentsinc.com or contact Allison Jones, (615) 656-2510, allison.jones@clearpaymentsinc.com.</p>
<p>About Chexar</p>
<p>CHEXAR® is the national leader for technology and solutions that enable clients to cash, deposit or load any check with immediate funds availability. Chexar’s solutions provide clients with the ability to truly serve the nation’s under-banked population now estimated to be almost 100 million people. The gating factor for these consumers is their need to change all types of checks into cash or value before they can acquire other services including bill pay, money transfers, or prepaid cards.</p>
<p>Chexar’s solutions enable any business to convert ANY type and ANY size of check to cash or to immediate credit onto Prepaid Cards or as fee-based deposits into bank accounts and to mitigate the risk of duplicate deposits on all check transactions.  The company’s one-of-a-kind solutions combine multiple national databases, rules engines, and proprietary technology with redundant 24/7 risk management centers to achieve the industry’s highest automated and overall approval rates on any check.  Chexar’s solutions are deployed across multiple platforms including turnkey point of sale solutions, assisted and self-service kiosk solutions, mobile devices, and full XML integrations.  For more information, please visit www.chexar.com.</p>
<p>###</p>
<p><a class="download_link" href="http://chexar.com/frutoplutonico/wp-content/uploads/2012/02/CPI_Press_Release_final_2-15-12v2.pdf">Download the press release</a>
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		<title>Checks and Balances</title>
		<link>http://chexar.com/2302-checks-and-balances/</link>
		<comments>http://chexar.com/2302-checks-and-balances/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 15:37:25 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[unbanked]]></category>
		<category><![CDATA[underbanked]]></category>

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		<description><![CDATA[Chexar reaching underbanked customers Atlanta Business Chronicle by Doug DeLoach, Contributing Writer Date: Friday, February 10, 2012, 6:00am EST It can be difficult sometimes identifying which came first, the development of a technology that fits a niche or the development of a niche for which a particular technology happens to fit. Regardless of which scenario ...]]></description>
			<content:encoded><![CDATA[<div>
<h3>Chexar reaching underbanked customers</h3>
<h4><a href="http://www.bizjournals.com/atlanta/print-edition/2012/02/10/checks-and-balances.html">Atlanta Business Chronicle</a> by Doug DeLoach, Contributing Writer</h4>
<p>Date: Friday, February 10, 2012, 6:00am EST</p>
</div>
<div id="attachment_2303" class="wp-caption alignright" style="width: 310px"><img class=" wp-image-2303  " title="Drew Edwards 2jv" src="http://chexar.com/frutoplutonico/wp-content/uploads/2012/02/Drew-Edwards-2jv-300x178.jpg" alt="" width="300" height="178" />
<p class="wp-caption-text">Doubling up: Drew Edwards, president and CEO of Roswell-based Chexar Networks Inc., expects to more than double his workforce to 250 employees by the end of the year.</p>
</div>
<p>It can be difficult sometimes identifying which came first, the development of a technology that fits a niche or the development of a niche for which a particular technology happens to fit.</p>
<p>Regardless of which scenario better fits the reality, Atlanta-based Chexar Networks Inc. is poised to capitalize on its innovative solutions and service model, which enable banks, prepaid providers, and other clients to serve the nation’s underbanked and unbanked population.</p>
<p>“Historically, the unbanked and underbanked have paid enormous fees for access to traditional banking services,” said Joe Brannen, president and CEO of the Georgia Bankers Association.</p>
<p>The FDIC defines underbanked consumers as individuals who have a checking or savings account but also rely on alternative financial services, such as money orders, check cashing, payday loans, rent-to-own agreements, and pawnshops.</p>
<p>Unbanked refers to individuals who do not currently have a checking or savings account.</p>
<p>Chexar was developed under the auspices of El Banco de Nuestra Comunidad, which was founded in 2001 by company founder and CEO Drew Edwards and partners to serve the Hispanic community.</p>
<p>The Chexar platform enabled El Banco to combine traditional retail banking, including FDIC-insured deposit products and innovative credit products, with nontraditional services such as check cashing services for non-depositors.</p>
<p>“Serving that segment was not a sexy concept back then, but it’s hot now,” Edwards said.</p>
<p>Chexar was designed to “handle the whole wallet,” which means converting not only standard paychecks, but also the myriad checks customers submit from government agencies, insurance companies and second parties.</p>
<p>The converted “good funds” are immediately available to acquire prepaid services, such as topping off a phone card, sending money to family members via Western Union, or using walk-up bill-pay services.</p>
<p>“Chexar has cracked the code in a way that enables banks and other businesses that do business with them to help people get good funds immediately,” Brannen said.</p>
<p>In November 2011, the Center for Financial Services Innovation (CFSI) and Core Innovation Capital released a report stating that underbanked consumers in the United States generated approximately $45 billion in fee and interest revenue for financial services providers in 2010.</p>
<p>The total dollar volume of the underbanked marketplace in 2010 was approximately $455 billion in principal borrowed, dollars transacted and deposits held.</p>
<p>“The need has been around for a long time and Chexar has been around for a long time, which makes Chexar incredibly well-positioned to meet the need,” said Kimberly Garner, vice president of advisory services at CFSI.</p>
<p>In January Chexar began operating a new data and service center in Cordele.</p>
<p>Chexar’s plans include a commitment to adding a total of 500 jobs over the next five years at two facilities in the area.</p>
<p>The Georgia Department of Economic Development (GDEcD) partnered with the Crisp County Industrial Development Council to manage the nearly $2 million expansion project, which was made possible in part by more than $11 million in cash, tax and other incentives. The Cordele facilities join other Chexar operations in Roswell and Atlanta.</p>
<p>“Looking at our growth numbers, we shouldn’t have any problem hiring those 500 people and we have every reason to think we will exceed that number,” Edwards said.</p>
<p>Although Edwards would not discuss specific revenue figures, privately held Chexar has been growing.</p>
<p>“Last year, we shifted toward the bank market, which makes the growth numbers look flat over the [2010-11] period,” Edwards said. “That said, last year, we added 2,000 bank branches [to the list of customers] and that growth alone will result in a nearly 200 percent increase in revenue in 2012.”</p>
<p>In December 2007, Chexar sold its branch banking assets to pursue development of the company’s core technology. Today, Chexar operates as a “bank processor and risk management company.”</p>
<p>Among its customers is El Banco, which serves the Hispanic community as a division of Community and Southern Bank.</p>
<p>“Any check, any size, any ID, two-party checks, handwritten checks — we cash 12 different types of checks and Chexar is the only platform that can do it all, and our losses have been minimal,” said Luz L. Urrutia, director of El Banco de Nuestra Comunidad who was managing director for global services with Wachovia, where she worked for 18 years in various positions.</p>
<p>Chexar currently has 5,000 locations around the country including approximately 1,650 Regions Bank branches. The Chexar platform is operating in retail locations, self-service kiosks and on mobile phones.</p>
<p>In January, the company announced the release of Dupex, a patent-pending duplicate check risk management database. Using Dupex, a bank teller can “ping” the database in real time to determine whether a check has already been deposited using the Chexar “picture capture” mobile feature.</p>
<p>“You don’t stop fraud; you contain it — and that’s why the consumer pays for the service, because there is real risk involved,” Edwards said.</p>
<p><a href="http://chexar.com/frutoplutonico/wp-content/uploads/2012/02/mdc-chart1.png" rel="prettyphoto" class="lightbox" ><img class="alignright size-medium wp-image-2323" title="mdc-chart" src="http://chexar.com/frutoplutonico/wp-content/uploads/2012/02/mdc-chart1-259x300.png" alt="" width="259" height="300" /></a>In the future, traditional paper checks are almost certainly destined to become discarded relics of a past generation — an eventuality which does not overly concern Chexar’s CEO.</p>
<p>“Someday, checks may disappear altogether, but last year, checks made out to consumers totaled a little more than 8 billion and they are expected to decline to around 7.2 billion by 2016,” Edwards said. “For the underbanked population, that process will move even slower.”</p>
<p>In striving to address a niche market, Edwards and Chexar are changing the way check cashing shops, banks and other financial enterprises conduct business while simultaneously opening up the mainstream banking world to a relatively untapped market.</p>
<p><a target="_blank" class="fancy_link" href="http://www.bizjournals.com/atlanta/print-edition/2012/02/10/checks-and-balances.html">Read Source</a>
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		<title>Regions bank pursues non-customers for business</title>
		<link>http://chexar.com/2291-regions-bank-pursues-non-customers-for-business/</link>
		<comments>http://chexar.com/2291-regions-bank-pursues-non-customers-for-business/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 14:03:54 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[check cashing]]></category>
		<category><![CDATA[prepaid]]></category>
		<category><![CDATA[Regions]]></category>
		<category><![CDATA[underbanked]]></category>

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		<description><![CDATA[Services aim to make up profit lost to rules, soft loan demand By Bobby Allyn &#124; The Tennessean Regions Financial Corp., the biggest bank in the Nashville market, has started TV and print advertising in Middle Tennessee aimed at capturing a share of business from customers who don’t keep checking or savings accounts. “Banks are ...]]></description>
			<content:encoded><![CDATA[<h3>Services aim to make up profit lost to rules, soft loan demand<br />
<span style="font-family: Times New Roman,serif; font-size: x-small;"> <em><br />
By Bobby Allyn | <a href="http://www.tennessean.com/article/20120127/BUSINESS01/301270052/Regions-bank-pursues-non-customers-for-business">The Tennessean</a></em> </span></h3>
<p>Regions Financial Corp., the biggest bank in the Nashville market, has started TV and print advertising in Middle Tennessee aimed at capturing a share of business from customers who don’t keep checking or savings accounts.</p>
<p>“Banks are having trouble meeting their growth targets, so under-banked households are becoming the new focus,” said Greg McBride, a financial analyst at Bankrate.com. “There’s a recognition that not everyone will transition into a bank customer. But this is the year banks will try to make non-customers profitable.”</p>
<p>Buffeted by new regulations and weak loan demand, Regions is among banks that have begun to offer a platter of new services focused on people without longstanding banking relationships.</p>
<p>These “under-banked” or “unbanked” customers — as the financial industry calls them — can now cash third-party checks, buy reloadable credit cards and make fast bill payments through Western Union.</p>
<p>At Regions, such products come with fees that the banks touts as modest or well below rates charged by payday lenders and other stores that cater to clients without bank accounts.</p>
<p>Customers can cash checks with a fee of 1 percent to 3 percent, and cash money orders with a 5 percent fee, Regions’ ads say. Bill-paying starts at $5 a transfer. Prepaid cards have a $5 monthly fee.</p>
<p>It amounts to the latest in what analysts are calling the industry’s quest for new revenue streams as loan demand remains sluggish and quarterly profits are less than stellar.</p>
<p>The Birmingham, Ala.-based bank started the new services — under the name Now Banking — about six months ago in select markets. It began running print and television advertisements for the program this month in Middle Tennessee, where all 65 local branches are participating.</p>
<p>“If you’re in this industry and not looking for ways to expand your customer base right now, you’re missing the boat,” said Jim Schmitz, the bank’s regional president, adding that the programs are a response to improved anti-fraud processing technology and consumer demand.</p>
<h3>$602 million loss</h3>
<p>Regions on Tuesday reported a fourth-quarter loss of $602 million, compared a net profit of $36 million a year earlier.</p>
<p>The bank has been surveying customers to maintain ties with them, while seeking unique ways to make money.</p>
<p>Regions last spring began offering direct-deposit loans in which customers borrow against their next directly deposited paycheck. Credit analysts called the program “payday loans disguised with a different name,” while the bank contends it is a response to customer needs.</p>
<p>Shortly after introducing a $4-a-month fee for debit card purchases, Regions and a slate of other banks, abandoned plans to institute monthly fees, reacting to customers who mobilized to close their accounts and take their business elsewhere.</p>
<p>According to a Regions internal report, nearly 30 percent of customers polled said they already use at least one type of “under-served banking services,” such as bill pay, money orders and payday loans.</p>
<p>Regions says its fees are around one-third of those charged by liquor stores, payday lenders and pawnshops.</p>
<p>If Regions’ new products yield significant profits in the coming quarters, McBride thinks other banks will take notice. Much it boils down to whether the so-called under-banked population, mostly low-income and minority customers, will switch its banking habits.</p>
<p>“The banks, particularly the large banks, have a ton of scale, so they can compete with prices,” McBride said, “and as more large and regional banks get into these services, they will be watching to see how customers respond.”
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		<title>Consumer Desperation Index falls to 95</title>
		<link>http://chexar.com/2273-consumer-desperation-index-falls-to-95/</link>
		<comments>http://chexar.com/2273-consumer-desperation-index-falls-to-95/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 16:54:09 +0000</pubDate>
		<dc:creator>Steven Doctor</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Check Fraud]]></category>
		<category><![CDATA[Desperation Index]]></category>

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		<description><![CDATA[I love December.  Christmas.  Good tidings to you and all of your friends.  And, for the second year in a row, the Consumer Desperation Index falls.  It does my heart good to see less fraud going on, as far a check cashing goes, during the holidays. Perhaps it has to do with the typical uptick ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignnone" src="http://chexar.com/frutoplutonico/wp-content/uploads/2012/01/despindex.png" alt="" width="560" /></p>
<p align="left">I love December.  Christmas.  Good tidings to you and all of your friends.  And, for the second year in a row, the Consumer Desperation Index falls.  It does my heart good to see less fraud going on, as far a check cashing goes, during the holidays. Perhaps it has to do with the typical uptick in consumer spending and therefore jobs for people who want to work.  Or maybe it is just the Christmas spirit?</p>
<p align="left">This month, I’d like to take a different tack on Desperation.  We typically speak about the people so desperate for money that they commit a crime.  There is a different kind of desperation that the unbanked feel and that is finding a place to respect their financial transactions.  They are hardworking people who get their one or two paychecks a month and pick up a job on the side.  They have their places to go to cash those checks. Wal-Mart, the local gas station or maybe the liquor store.  Then, suddenly, their aunt dies and leaves them $17,000.  Now what?</p>
<p align="left">You might say, “Go to a bank and open a bank account”.  Well, what if their financial situation doesn’t let them pass muster with the bank?  You and I may not understand this, but it is a common issue.</p>
<p align="left">You might say, “Go to a bank and cash it”.  Sorry.  Unless there is a local branch for the bank that the check is written on, this is also not an option.  Banks will require a wait time, which requires an account, which says we are back to square one.</p>
<p align="left">That is why I love what we are doing at Chexar, because we’ve built a system to handle any check, any size.  We enable a Chexar-supported location to be that everyday financial services center for those people desperate to be respected in their financial needs.</p>
<p align="left">We recently had a customer visit one of our clients with a check for over $200,000.  It was a settlement check from the state.  He had been wrongly jailed and served his sentence, passing over parole opportunities because as part of getting parole, he would have had to admit guilt.  After getting out, he successfully sued the state for wrongful imprisonment.  It took years.  But he had already given years in prison.  The day he got his check, he wanted to celebrate.  He wasn’t as concerned about the money as he was the justice, and he was going to buy a car that day for his mom.</p>
<p align="left">Of course, anywhere he went, a bank wanted a five day hold.  He knew Wal-Mart wasn’t handling that $200,000 check.  Instead he found a Chexar-supported location.  We did the due diligence, approved the check, and he was able to deliver the victory gift that day, the day of his settlement proving him right.  Did he pay a fee to cash the check?  Yes, a big one.  He knew the fee.  He accepted the fee, and he was pleased as punch that he found a place willing to handle his financial matters.</p>
<p align="left">The gentleman ended up depositing most of the check into a newly created bank account at our Chexar client.  The Chexar client had serviced the customer AND created a new banking relationship.</p>
<p align="left">We love helping desperate honest people.</p>
<p align="left"><span style="text-decoration: underline;">The “Consumer Desperation Index</span></p>
<p align="left">Each month, Chexar validates hundreds of thousands of check transactions across the country. A certain percentage of these are stopped because Chexar has deemed them as “DO NOT CASH” transactions. This means Chexar risk specialists have discovered that the check is fraudulent, the account is closed, there are non-sufficient funds, or the activity in the maker’s account is suspicious. By comparing the percentage in the current month to the percentage in March of 2010, an index is created, with March 2010 as a baseline at 100.We have named it the “Consumer Desperation Index” because consumers have to be really desperate to resort to check fraud. In most cases, the check conversion location has their picture, a copy of their ID, their signature, and often a fingerprint. They are just hoping they chose a retail location that doesn’t know how to control fraud. Ultimately these culprits will be locked out of the financial system by way of their negative record with Chexar.</p>
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		<title>Why Banks Shun 30 Million Americans</title>
		<link>http://chexar.com/2267-why-banks-shun-30-million-americans/</link>
		<comments>http://chexar.com/2267-why-banks-shun-30-million-americans/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 14:27:01 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Banks]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[underbanked]]></category>

		<guid isPermaLink="false">http://chexar.com/?p=2267</guid>
		<description><![CDATA[Christian Science Monitor &#124; 06 Jan 2012 &#124; 09:51 AM ET As read on CNBC. They are 30 million consumers, representing a quarter of U.S. households, who earn a collective $1.3 trillion a year. But banks don’t want to serve them, because they lose money. And the nonfinancial institutions who do serve them may not ...]]></description>
			<content:encoded><![CDATA[<div><em>Christian Science Monitor | 06 Jan 2012 | 09:51 AM ET</em><br />
<em><a href="http://www.cnbc.com/id/45899309/">As read on CNBC</a>.</em></div>
<p>They are 30 million consumers, representing a quarter of U.S. households, who earn a collective $1.3 trillion a year. But banks don’t want to serve them, because they lose money. And the nonfinancial institutions who do serve them may not be offering them much value in the long term.</p>
<p>Welcome to the world of the unbanked and underbanked, who in a weird twist may have fewer banking options after Congress passed legislation aimed at protecting them from high bank fees. So who will serve these consumers, who either use no mainstream financial services or have a checking or savings account but also utilize nonbank financial services such as check cashers, payday lenders, and pawnbrokers? A huge opportunity awaits someone.</p>
<p>In the good old days, banks would have stepped in. They received substantial revenue from interchange and overdraft fees, which essentially subsidized checking and savings accounts. But financial reform passed by Congress in 2010 brought the so-called Durbin amendment, which slashed banks’ profits on debit card transactions, and Regulation E, which severely limited the overdraft fees that banks could charge.</p>
<p>In response, many banks have instigated high fees that effectively discourage low-income customers from opening (or keeping) accounts. It’s not by accident. To get a sense of why banks aren’t terribly interested in serving low-income customers, take a look at the following example. Imagine it’s 2007, pre-crisis and pre-regulation.</p>
<p>Let’s assume each deposit account costs the bank $250 a year to maintain regardless of the balance of the account. Adam deposits $10,000 into his bank account, while Brenda deposits $100. The bank loans out that money at 7 percent interest, making $700 off Adam and $7 off Brenda. They pay each customer an interest rate of 1 percent, meaning that Adam earns $100 in interest, and Brenda earns $1. But since each account costs the bank $250 to maintain, the bank makes $350 off Adam and loses $244 on Brenda.</p>
<p>Although Brenda’s deposit earns less in interest than it costs to maintain, the bank also makes money every time she swipes her debit card and every time she incurs an overdraft fee. The latter was particularly lucrative for banks, particularly because low-income customers, who tend to have lower balances, are disproportionately more likely to incur overdraft fees. Ten such charges a year would cover the cost of her checking account, even without revenue from debit card transactions.</p>
<p>Today, that equation looks much different: The bank now lends at 5 percent interest, and pays out 0.1 percent on deposits. Adam’s account earns the bank $500, while he only receives $10 in interest; Brenda’s garners only $5, and she earns 10 cents in interest. On balance, Adam’s account is still profitable for the bank: it nets $245. The bank now loses $245.10 on Brenda’s account, and can no longer count on swipe or overdraft fees to make up the difference. There’s no incentive to hold onto a large number of low-income accountholders. Quite the opposite.</p>
<p><strong>Big Retailers Fill the Void </strong></p>
<p>By contrast, some big retailers are offering financial services that actively court low-income people. Stores like <strong>Walmart</strong> and<strong> Best Buy </strong> can take advantage of economies of scale, as well as boost in-store sales if they offer financial services to shoppers. Beyond this, Walmart doesn’t offer deposit accounts, so it doesn’t have to worry about the cost of maintaining them, or about paying interest to accountholders. Instead, Walmart makes a profit by charging fees to cash checks or buy prepaid debit cards.</p>
<p>While these onetime fees are more appealing to some people than the ongoing and often hidden fees associated with many big banks, it’s questionable whether financial services offered at retailers are actually a bargain. Wal-Mart, for example, charges $3 to cash a check between $300 and $1,000, and levies a host of fees on the prepaid Walmart MoneyCard. Compared with the average 2 percent to 4 percent charged at most street-corner check cashers, Walmart is generally cheaper. But if you cashed two $500 checks, used an automated teller machine (ATM) twice, and reloaded your prepaid card once, you’d incur $16 in fees — far more than mainstream checking accounts.</p>
<p>Even more worrying, however, is the indirect harm of remaining unbanked: Those without access to mainstream financial services are far less likely to save for retirement, college, or emergencies. Bank accounts are more secure than relying on cash. Directly depositing part of your paycheck into a savings account helps you adhere to your budget. The unbanked, however, do not receive these incentives or safeguards.</p>
<p><strong>What about Credit Unions? </strong></p>
<p>Unlike either banks or retailers, credit unions are not-for-profit. They’re member-owned, and pay their “shareholders” in the form of lower interest rates and higher yields. In addition, most credit unions have less than $10 billion in assets, and so are exempt from the Durbin amendment. Oddly enough, checking account costs can be 50 percent lower for small institutions. Larger banks face high overhead costs from bank branches, ATMs, and so on, while credit unions and community banks can outsource call centers, payment processing, and ATM networks.</p>
<p>But while credit unions aren’t put off by low-income members, they may not be as highly motivated to recruit this population as chain retailers that stand to make a profit. This may in part explain the low profile that credit unions tend to have as compared with their for-profit counterparts.</p>
<p>Given the low fees of credit unions, why do so many people seem to prefer less conventional options to fulfill their financial needs, and why are they content to live without checking or savings accounts? There are several possible explanations. For one thing, the term credit union is still only vaguely familiar to many people. People may not be clear about what services credit unions offer, and they’re often unaware that credit unions are not-for-profit institutions, where profits are funneled back to members in the form of lower fees and better interest rates.</p>
<p>In addition, so many people have had bad experiences with unexpected fees at banks that some feel they are better off avoiding financial institutions altogether. Paying a fee at Walmart to cash a check is a one-time deal: You know exactly how much you’ll have to pay, and there won’t be any surprise fees down the road.</p>
<p><strong>Serving the Underserved </strong></p>
<p>This “‘underserved’ market is considered one of the fastest growing segments in the United States and represents significant potential for banks willing to develop new products and services,” a 2011 study by the consulting firm KPMG concluded. Altogether, the unbanked and underbanked have around $1.3 trillion in income, and spend $5 billion each year paying off predatory loans. A 2009 survey by the Federal Deposit Insurance Corp. found that some 9 billion households were unbanked and another 21 million were underbanked. Nearly a third of African-American households and a quarter of Hispanic households were underbanked.</p>
<p>The KPMG study highlights a number of services that may be important for banks to offer as the number of unbanked and underbanked people rises. For instance, check cashing and bill-pay for noncustomers, as well as international money transfers, are services in demand among these groups. The study found that the number of unbanked and underbanked people is growing as a result of falling credit scores caused by “negative events” in their personal lives that are often linked to the downturn in the economy. Sudden <strong>unemployment </strong>, for example, can cause a previously banked individual to be forced to leave his or her financial institution.</p>
<p>As the ranks of unbanked and underbanked Americans continue to swell and big banks avoid serving them, big retailers stand to make a profit by finding cost-effective ways to offer financial services to the underserved. In an ironic twist, stores like Walmart have an advantage in many consumers’ eyes because they aren’t affiliated with a mainstream financial institution. In the end, the task will continue to fall to credit unions, big banks, and big retailers to make their case to the unbanked and underbanked and provide services that truly meet the needs and financial limitations of these groups.</p>
<div>This story originally appeared in the Christian Science Monitor</div>
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		<title>12 Big Ideas for 2012</title>
		<link>http://chexar.com/2248-12-big-ideas-for-2012/</link>
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		<pubDate>Mon, 02 Jan 2012 17:02:42 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
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		<description><![CDATA[As read in the American Banker magazine. JAN 1, 2012 ONE: THE HEALTH-WEALTH PORTAL Banks know health care is a big opportunity. They are spending more than $100 million a year acquiring and building technology to process claims and other transactions for providers of health services, according to the Healthcare Information and Management Systems Society ...]]></description>
			<content:encoded><![CDATA[<p>As read in the <a href="http://www.americanbanker.com/magazine/122_1/12-big-ideas-for-2012-1044896-1.html">American Banker magazine</a>.</p>
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<div>JAN 1, 2012</div>
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<p id="article-teaser"><strong>ONE: THE HEALTH-WEALTH PORTAL</strong></p>
<p>Banks know health care is a big opportunity. They are spending more than $100 million a year acquiring and building technology to process claims and other transactions for providers of health services, according to the Healthcare Information and Management Systems Society (HIMMS).</p>
<p>But there&#8217;s a lot more that banks could be doing, especially as more provisions of Obamacare—officially called the Patient Protection and Affordable Care Act of 2010—go into effect over the next two years. Besides serving as the payments vehicle for doctors, hospitals and health care plan administrators, banks could become central to a kind of &#8220;health-wealth&#8221; portal that many believe will be a major source of the $35 billion in health care savings that the White House projects the act will provide by 2013.</p>
<p>The idea, as imagined by HIMMS, is for banks to adapt their online and mobile banking platforms—which consumers use to transfer their money—to also accommodate the transfer of their electronic medical records from one health care provider to another.</p>
<p>&#8220;What we are suggesting is banks move beyond that core payments business to data processing,&#8221; says John Casillas, senior vice president of the HIMMS Medical Banking Project. &#8220;Specifically, health data processing between the health care stakeholders.&#8221;</p>
<p>Banks already play a role in consumer health care insurance options that require being tethered to health savings accounts and other specialized investment vehicles. So expanding into the medical records business would not be much of a stretch, Casillas says. And it would allow consumers to have their records made accessible to health care providers through HSAs and other accounts.</p>
<p>Privacy worries would be nil, since banks would not have access to the actual medical records; they would only be providing a lockbox that health care providers would access for the easy electronic transfer of records.</p>
<p>Casillas says banks would have minimal heavy lifting to do in terms of the necessary technology, because most of the protocols already are being established in the back offices of medical providers. Under the Affordable Care Act, health plans must adopt electronic processing protocols by July 2013. While health care providers are not required to accept them (a strange quirk in the law), they have been given generous financial incentives to do so.</p>
<p>The federal government is offering the incentives to help Medicare and Medicaid health care operators upgrade their systems for electronic records, provided they complete the work by October of this year. That&#8217;s partly how the Affordable Care Act aims to cut overall health care expenses in the long run. Besides reducing medical errors, the upgrades for electronic medical records and data remittance are expected to generate tremendous cost savings for providers through reduced paperwork and faster claims settlements.</p>
<p>One goal of the two-year-old Medical Banking Project at HIMMS, Casillas says, is to figure out how to make the exchange of records between providers easier. And he believes banks could provide the solution, offering consumers a quick and secure way to control access to their own records.</p>
<p>He says it&#8217;s too early to know whether this service might be a fee opportunity for banks. But he foresees a benefit to banks beyond that: online banking is a huge factor in increasing customer interaction and loyalty, and this would give people another reason to sign onto their bank portal, Casillas says.</p>
<p>&#8220;The idea of a consumer being able to not only match their financial but also their health care records through a single sign on, could provide basic value—add to the online banking environment,&#8221; says Casillas. &#8220;I think it could be a competitive driver.&#8221;</p>
<p><strong>TWO: PLAN WISELY FOR THE EVENTUAL COOLDOWN IN HOT DEPOSITS</strong></p>
<p>Checking and savings accounts at U.S. banks hit an all-time high of $10 trillion in September, as consumers remained wary of the stock market and opted to keep their money handy rather than sock it in illiquid certificates of deposits.</p>
<p>Bankers are well aware that sluggish loan demand can turn deposits into a headache. In this environment, it can be hard putting money to work. But a deposit buildup presents an even bigger challenge long-term: what happens after the surplus cash goes away?</p>
<p>Kamal Mustafa, chairman and CEO of Invictus Consulting Group, says banks need to think beyond the current short-term loss of yield. They are sitting on unrecognized amounts of hot deposits, or &#8220;refugee funds,&#8221; as he calls them. Once consumers and business customers regain faith in the economy, they&#8217;ll redeploy their cash into higher-yielding investments, which will cause major woes in asset/liability management for banks.</p>
<p>&#8220;The new deposits are very similar to brokered funds in one characteristic: they will be flying out of the banks when the equity markets come back and the bond markets come back,&#8221; Mustafa says.</p>
<p>Invictus, which devises stress tests for banks, estimates that the bulging checking and savings accounts across the industry contain $1.28 trillion of hot deposits. If this money disappeared over the course of weeks or months, it would wreak havoc on the assumptions banks have made about capital adequacy, return on investment, and even fee income.</p>
<p>The danger, Mustafa says, is that institutions are setting themselves up for &#8220;very serious problems,&#8221; if their asset/liability matching assumes that all of these new deposits have the same long-term characteristics as deposits made in the past.</p>
<p>In addition, the rates banks offer on loans and investments should be calculated only after identifying, and factoring out, these hot deposits, Mustafa says. &#8220;Treat them as highly volatile instruments, both from the reinvestment of these as well as the linkages to loans.&#8221;</p>
<p>So far he sees little evidence of banks taking such precautions.</p>
<p>To flag hot deposits, Mustafa suggests using a simple ratio as a general guideline. Start with the deposit base (consumer, commercial and institutional) that the bank held prior to the recession, subtract any deposits associated with loans that are rolling off the books, and compare to current deposit levels. The difference between those two numbers is the amount Mustafa expects will shift once accountholders start looking for yield again.</p>
<p>Mustafa says boards of directors and their asset/liability committees need to start examining the quality of underlying deposits much more closely.</p>
<p>He says the committees have been focusing more heavily on assets than liabilities in recent years.</p>
<p><strong>THREE: THE TAKING, AND EMBRACING, OF CORPORATE RESPONSIBILITY</strong></p>
<p>Bank-bashing is practically a national pastime, one that even the president has indulged in. The relentless attacks have made some bankers reflexively defensive. But many are also pondering how the profession they love can do better.</p>
<p>Count Heidi Miller, who is about to retire as president of JPMorgan Chase&#8217;s international business, among them.</p>
<p>In a speech to her fellow bankers this fall, Miller rattled off unemployment and income statistics that she says help explain the protest against Wall Street. Only 58 percent of the country&#8217;s working age population is employed, and the Census Bureau recently announced that in 2010 median household income fell to $49, 445, the lowest level in more than a decade (adjusting for inflation). &#8220;This is a level of pain we can&#8217;t and shouldn&#8217;t ignore,&#8221; Miller said.</p>
<p>Borrowing on ideas in an article that Ray Gilmartin, former CEO of Merck and a friend of hers, wrote for the Harvard Business Review, Miller called on corporations in general, and banks in particular, to rethink their guiding principles.</p>
<p>The focus on quarterly earnings results in strategic and operating decisions that are profitable only in the short term and diminishes corporate social responsibility as a consideration, she said, citing Gilmartin&#8217;s article.</p>
<p>&#8220;I am sure much of what he writes will be reviewed with skepticism and controversy. Yet for me, given the pain we see in our own country and around the world, addressing the fundamental issue of the corporation&#8217;s role is key,&#8221; Miller said. For banks, such introspection will be essential to regaining trust and being seen as part of the solution, rather than part of the problem, she said.</p>
<p>So what might a new vision of corporate responsibility look like in execution?</p>
<p>For large banks, maybe it involves the rethinking of a decision to move thousands of back-office jobs overseas because it&#8217;s cheaper.</p>
<p>For smaller banks, maybe it involves thinking creatively about how to be more helpful to the local community.</p>
<p>Midsouth Bank in Lafayette, La., offers one example. Though people who repeatedly overdraw their accounts can be very profitable, Rusty Cloutier, Midsouth&#8217;s CEO, started a program last year to help these customers learn to live within their means.</p>
<p>This idea is not a moneymaker. Besides the potential loss of fee income for the $1 billion-asset bank, there&#8217;s staffing to consider. The Fresh Start program has two &#8220;account analysis counselors&#8221; who reach out to customers. And the work sometimes can be thankless; not all customers are eager to be singled out by their bank as needing advice on how to manage their households better.</p>
<p>But Cloutier had been feeling increasingly uneasy about overdraft fees. He says the bottom line is: what&#8217;s good for the bank in the short term is not necessarily good for its customers, or good for society overall.</p>
<p><strong>FOUR: SMALL BANKS RECLAIM MORTGAGES</strong></p>
<p>Among the many knocks on big banks these days is that they are taking too long to close mortgage loans.</p>
<p>Still smarting from waves of defaults on loans they made during the housing boom, large lenders such as Bank of America are being so cautious with their underwriting that loans, which are typically expected to close in 30 to 45 days, are sometimes taking twice as long. That&#8217;s frustrating not just to home buyers, but also to sellers, real estate agents and especially loan officers who, after all, are paid on commission.</p>
<p>With the bottlenecks costing large banks some business, community banks are pouncing on the opportunity to expand their mortgage lending. A recent report from FBR Capital Markets says BofA&#8217;s share of originations has plunged to 10 percent, from 25 percent three years ago.</p>
<p>The $2.5 billion-asset Cardinal Financial in McLean, Va., is one of those benefitting. It has hired roughly 50 mortgage loan officers over the past year and the company&#8217;s chairman and CEO, Bernard Clineburg, says most are big-bank refugees who got fed up with the glacial pace of the loan process.</p>
<p>&#8220;Loan officers want to work with companies that can execute,&#8221; Clineburg says. &#8220;The big guys are taking two, two and a half, even three months to close loans that we&#8217;re doing in 30 to 40 days.&#8221;</p>
<p>The new hires hit the ground running, too. In the third quarter, mortgage applications at Cardinal were up nearly 34 percent from the same period last year and fee income from mortgage lending more than doubled, to $11.3 million.</p>
<p>Other community banks that are ramping up in mortgages include TowneBank in Suffolk, Va., which recently expanded into the Richmond market by acquiring a brokerage firm there; and Washington Trust Bancorp in Westerly, R.I., which recently opened its second mortgage office in Massachusetts.</p>
<p>Stephen Bessette, an executive vice president at $3 billion-asset Washington Trust, says his company first moved into Massachusetts two years ago to fill a void created when nonbank mortgage lenders that once had roughly 70 percent market share in the state began closing.</p>
<p>In its first full year, the Sharon, Mass., office generated $109 million in loans, Bessette says, &#8220;and that&#8217;s $109 million we wouldn&#8217;t have had otherwise.&#8221;</p>
<p>Now Washington Trust is aiming to capture business from large banks that seem to be de-emphasizing mortgage lending, says Bessette. Its new office in Burlington, Mass., is run by a former lender at BofA, and most of the dozen or so lenders there came from big banks.</p>
<p>The next target for expansion is Connecticut. Washington Trust was set to open a mortgage office in Glastonbury by the end of 2011, and Bessette says he&#8217;s looking to add another office in Fairfield County sometime in 2012.</p>
<p><strong>FIVE: BE THE MASTER OF YOUR DOMAIN</strong></p>
<p>It is the first, and perhaps only, land rush of the 21st century: Beginning this month, the organization in charge of assigning Web site addresses will start taking applications for the newly available option to create customized domain names.</p>
<p>Rather than being required to use one of the current 22 generic domains, such as &#8220;.com&#8221; or &#8220;.org&#8221;, registrants will have the option of investing in their own branded domains. Think &#8220;.facebook&#8221;, &#8220;.apple&#8221;, or in the banking industry, perhaps the likes of &#8220;.chase&#8221;, &#8220;.wellsfargo&#8221;, or &#8220;.anybankUSA&#8221;.</p>
<p>Why would a bank want a vanity-plate domain? One reason is to have its own Web &#8220;island&#8221; of sorts, an online dominion it controls. Only the bank or its partners could register pages in the domain.</p>
<p>The security benefits could be extraordinary. Bogus sites created to scam consumers overwhelm the dot-com universe. But fraudsters would be unable to set up shop in a bank domain, and consumers could be assured that anything in that domain came from the bank itself, according to MarkMonitor, a firm that specializes in protecting brands online.</p>
<p>Domains are expensive, through. An initial fee of $185,000 to the Internet Corp. for Assigned Names and Numbers (ICANN) is required, and banks would have to tackle complex Web domain management services either in house or with an outsourcing partner—a big expense that probably rules out most mid-tier and community banks from taking custom domains. And certainly, banks would not want to abandon their well-established &#8220;.com&#8221; sites.</p>
<p>The initial application period for the personalized domains runs from January to April, and the domains should be able to go live in 2013.</p>
<p>Industry experts don&#8217;t expect a mad dash for new domains this year. &#8220;The bottom line is there has been so much branding invested in &#8216;dot-com,&#8217;&#8221; says Phil Blank, managing director for security, risk and fraud at Javelin Strategy and Research. &#8220;From an economic perspective, we look at it only as a new entrant possibility.&#8221;</p>
<p>But even if banks lack any immediate plans to capitalize on branded domains, they should consider the need for defensive measures to defend their names from being hijacked by third parties. ICANN promises a rigorous review for copyright holders, and there is a process to shut down interlopers.</p>
<p>Still, as part of this process, the complaining company must pony up to buy the domain in question. &#8220;There are ways for copyright owners to object to say we don&#8217;t want that company or this person to have this top-level domain,&#8221; says Mercedes Tunstall, a banking attorney with the Ballard Spahr law firm in Washington, D.C. &#8220;But when that occurs, they do have to eventually put their money where their mouth is.&#8221;</p>
<p><strong>SIX: THE QUESTION OF PAYING INTEREST ON DEPOSITS</strong></p>
<p>In October 2010, Dan Geller projected that banks might stop paying interest on deposits and instead start charging to hold them. The notion seemed far-fetched to many at the time.</p>
<p>But Geller, an executive vice president at Market Rates Insight in San Anselmo, Calif., was vindicated this past summer when Bank of New York Mellon began charging its customers 0.13 percent on deposits over $50 million—a move Geller says is a first in U.S. banking history.</p>
<p>The bank&#8217;s announcement triggered a flurry of questions in the market. Was this the harbinger of a new wave of fees? How long would it be before Main Street customers with more modest savings would have to pay for the privilege of keeping their money safe?</p>
<p>The collective wisdom of financial pundits was to tut-tut the anxious, pronouncing such a scenario extremely unlikely. But as the economy limps into another year, and banks remain awash in cash that is earning them hardly any return, the idea no longer seems as wild as it once did.</p>
<p>Few customers know as well as bankers do that holding money isn&#8217;t free. The FDIC bases a bank&#8217;s insurance assessments on its deposit base. Add in the price of hiring staff and processing transactions, and that idle money can quickly become a drain.</p>
<p>The Federal Reserve has offered the industry a lifeline of sorts for the past several years by paying interest on excess reserves parked at the central bank. Those reserves earn the banks a return of 25 basis points, which, given FDIC assessments and general business expenses, is better than nothing. Just.</p>
<p>So, it must have come as a nasty shock to bankers in the fall to learn that the Fed had started exploring the possibility of reducing the interest paid on reserves. The minutes of the September Federal Open Markets Committee meeting showed that its members were briefed on the issue. After hearing pros (it could help stimulate bank lending) and cons (it could disrupt money markets; to what degree is difficult to predict), the committee asked for more information on the potential impact and put off taking action. The subject could be raised again when the committee meets this month.</p>
<p>Meanwhile, current market conditions continue to push the interest rates that banks pay on consumer deposits toward zero.</p>
<p>&#8220;Because perceived loan demand is so soft, banks have to constantly lower the interest rates on loans in order to stimulate demand,&#8221; Geller says. &#8220;This puts tremendous pressure on net interest margins.&#8221;</p>
<p>Of course, making up the difference by offering a negative interest rate on deposits wouldn&#8217;t be a great PR move. But the fact is, many bank customers are effectively earning negative interest already when account maintenance fees are factored in.</p>
<p>Geller says the recent consumer rebellion over fees on debit cards—pressure that prompted Bank of America to reverse its plan to charge $5 a month for customers who made purchases with their debit cards—actually increases the likelihood of negative interest. Consumers are much more sensitive to fees these days than to the dwindling interest paid on deposits.</p>
<p>If the Fed removes its buffer, taking interest rates on deposits into negative territory could become banks&#8217; only option, Geller says. &#8220;There won&#8217;t be any other place to go.&#8221;</p>
<p><strong>SEVEN: THE BREADBASKET ECONOMY</strong></p>
<p>There&#8217;s a healthy debate going on as to whether the current boom in agriculture is a bubble just waiting to burst. But here&#8217;s an idea that would extend the good times in farm country long into the future: as emerging markets around the globe start realizing their economic potential, and as birth rates in those regions trigger a population explosion, the United States is in a unique position to become the world&#8217;s breadbasket.</p>
<p>&#8220;The next 25 years is going to be characterized by real supply-demand issues all related around population growth and lack of food, and I think the U.S. has the opportunity to become the equivalent of the Saudi Arabia of food,&#8221; says Meredith Whitney of Meredith Whitney Advisory Group.</p>
<p>It&#8217;s anyone&#8217;s guess as to whether this long-term prediction will be as prescient as her famous call on Citigroup or as humbling as the one she made on municipal bond defaults.</p>
<p>Either way, the Midwest may deserve some extra attention from banks these days. While the East and West coasts have long offered better growth opportunities for banks (fueled in part by the technology boom and the crisis-inducing housing bubble), these markets are now heavily burdened with many of the industry&#8217;s most vexing problems, including intense branch saturation and a concentration of sludgy real estate assets.</p>
<p>And if Whitney is right about the rise of a food-based economy, then agriculture—which some big commercial banks were happy to leave while they pursued sexier businesses like investment banking—would be a major growth area, and some banks might want to consider reclaiming their stake in it.</p>
<p><strong>EIGHT: GOING PSYCHO(GRAPHIC)</strong></p>
<p>A bank looking to set up a branch somewhere generally looks at the ages, incomes and educational makeup of various neighborhoods to determine the best fit. But now they have the ability to consider a vast amount of additional details—from shampoo choices to musical obsessions.</p>
<p>Some of the new data has the potential to be more important than the usual basics. Such extremely specific information about a consumer&#8217;s daily life are what researchers call psychographics, and many companies are using it to supplement the mundane demographics of yesteryear and better hone in on their target markets.</p>
<p>&#8220;Psychographics is really taking all that data and paper trail you leave behind and really painting a picture of who you are,&#8221; says Brandon Norrell, a director of sales for Buxton, a customer analytics firm in Fort Worth, Texas.</p>
<p>Buxton, a pioneer in customer analytics, has been gathering this kind of data for companies for 15 years, but Norrell says in the last five years there has been a surge in demand across all industries. Just in the last year, Buxton has picked up a notable amount of financial services clients looking to use this information to strategically place a branch or to better market a new product or service.</p>
<p>Norrell says much of the new interest is from community and regional banks, which are eager to pick up customers fleeing the big banks. &#8220;These organizations are realizing that they need to be more strategic in customer acquisition. And they need to set themselves apart and make the most out of their marketing dollar.&#8221;</p>
<p>So rather than a bank just sending out offers for a free checking account to everyone in a particular area, it can target households that mirror the psychographic data of the bank&#8217;s most valued existing customers.</p>
<p>Buxton collects all this nuanced data from many sources. Besides its own array of surveys, the company tracks magazine subscriptions, media usage and other spending habits. It works with Experian of Costa Mesa, Calif., which gets little bits of information every time someone swipes a credit card or scans a grocery store &#8220;Bonus Club&#8221; card. It also draws on Experian&#8217;s Simmons National Consumer Study, which surveys more than 25,000 households annually. This study uses psychographic data to label customer groups in a way that can help marketers—for example, dubbing them &#8220;mobile professionals,&#8221; &#8220;mall maniacs&#8221; or &#8220;weekend cooks.&#8221;</p>
<p>While some elements of the National Consumers Study are publicly available, banks can buy more thorough data from Experian, and then have someone on staff sort through it all—or pay a company like Buxton to do it.</p>
<p>But Norrell points out that it&#8217;s not beneficial to just start trying to analyze this psychographic data for trends without having a specific question in mind.</p>
<p>Like, how much might a &#8220;status striver&#8221; be willing to pay for a cool designer deposit account?</p>
<p><strong>NINE: SERVICES FOR NONCUSTOMERS</strong></p>
<p>One of the industry&#8217;s major challenges is how to trim the cost of servicing low-profit customers. Some banks already are inviting these customers to leave by ramping up fees. Given this forced exodus, the idea of allowing noncustomers to use branches for some transactions might sound odd at first. But what if a bank could still earn fees by providing basic services like payroll check-cashing without adding to the ranks of unprofitable checking account holders?</p>
<p>Last year Carver Federal Savings Bank in New York turned to a new community check-cashing service as a means not only to recruit unbanked consumers into its fold, but to attract those who might never use the bank for anything other than cashing their regular payroll or government-issued checks. Utilizing a check-cashing risk management service from Atlanta-based Chexar Systems, Carver adapted branch services to include noncustomers, providing an alternative to payday lenders and other check-cashing outlets.</p>
<p>The tactic is not just for community banks. Larger ones like Regions Financial are doing the same.</p>
<p>The rates customers pay are not always cheaper. For example, the state of New York caps charges at 1.86 percent of the face value of a check, resulting in similar fees at banks and nonbanks. But in many other states, &#8220;banks on our systems tend to be cheaper than the check-cashers,&#8221; says Chexar CEO Drew Edwards. Banks have an advantage here, because their cost of funds is cheaper, and they already have the settlement infrastructure in place, he says.</p>
<p>Historically banks have eschewed the risk of accepting and cashing third-party checks, requiring either a checking-account relationship or a five- to six-day hold when they do take the checks. But in Chexar&#8217;s case, it assumes that risk; it supplements automated verification systems with hands-on risk professionals to assess checks on a real-time basis. This allows consumers to exchange their checks for cash on a single visit.</p>
<p>Chexar backs more than 20 types of checks, including hand-written payroll checks from small businesses. It also allows almost any size of check (&#8220;from $500 to $500,000,&#8221; Edwards says).</p>
<p>Chexar&#8217;s system is not new. It was developed seven years ago as the core platform for El Banco de Nuestra Comunidad, a now-defunct banking venture that was created to offer services to the local unbanked Latino community. Now with the demise of overdraft and debit interchange fees, the Chexar platform makes the idea of reaching out to noncustomers more palatable.</p>
<p>It also could help make it easier to retain some low-balance customers. A large segment of inactive small accounts belong to customers who only opened the accounts to qualify for apartment rentals or utility services. They prefer living cash-in-hand, rather than balancing checkbooks that could lead to costly overdrafts.</p>
<p>Offering services to noncustomers requires not only a new platform, but a new mindset, Edwards says. For years, banks have trained tellers on cross-selling and customer retention. Tellers often were barred from even making change for noncustomers walking in off the street.</p>
<p>But in the wake of the revenue threat from the Dodd-Frank Act and its Durbin amendment, &#8220;every bank out there is re-evaluating its product set,&#8221; Edwards says. &#8220;What banks are positioning themselves for is, &#8216;We&#8217;ll do all those things you were doing at a payroll store, but in a friendly environment. We are a bank and we&#8217;re part of the mainstream.&#8217;&#8221;</p>
<p><strong>TEN: CODDLE FIRST-TIME DEFAULTERS</strong></p>
<p>Before the financial crisis, customers who defaulted on loans usually got the heave-ho from banks.</p>
<p>But many people who got into financial trouble in recent years are a different sort than defaulters of the past.</p>
<p>Banks need to recognize this, and improve how they handle these customers, says Adam Schneider, interim executive director at the Deloitte Center for Financial Services. Otherwise, they risk losing valuable relationships for good.</p>
<p>One in every 10 bank customers experienced a negative credit event for the first time in their lives between September 2008 and May 2011. A Deloitte survey indicates that economic conditions beyond customers&#8217; control—rather than irresponsible behavior—are among the top reasons for their financial difficulty.</p>
<p>Schneider says that a lot of these first-time defaulters are likely to be last-time defaulters, not chronic offenders. &#8220;It&#8217;s not in their core value system to do this and not correct it.&#8221;</p>
<p>If banks identify these first-timers and devise a program to help them—&#8221;one that is kinder and gentler and not quite so harassing&#8221;—this could be a tremendous opportunity to generate loyalty, Schneider says.</p>
<p>Banks are not doing well in that regard so far. In the Deloitte survey, 63 percent of first-time defaulters said they would be unlikely to borrow again from the same institution. They often rated interactions with lenders during their default experience as poor when asked about specific behavior, such as the willingness to listen to concerns and offer constructive solutions. Even among those who had their loans forgiven, 22 percent reported being very dissatisified with how their lender dealt with them.</p>
<p>Schneider says government intervention already is forcing changes that will improve the customer experience. A consent order that major mortgage lenders signed this past spring requires them to provide defaulters with a single point of contact, for example.</p>
<p>So now is an ideal time to rethink, and revamp. &#8220;The servicing of defaulting loans,&#8221; Schneider says, &#8220;is very much under change.&#8221;</p>
<p><strong>ELEVEN: STUDY YOUR CUSTOMERS&#8217; DNA</strong></p>
<p>The theory behind the &#8220;transaction genome&#8221; is simple.</p>
<p>Consumers leave behind a lot of information with every credit and debit card transaction. This information—which includes how much customers spend, at which stores, when, and for what items—builds up over time, creating a data trail so personal and unique it is the equivalent of a fingerprint.</p>
<p>And some believe this fingerprint can be used to predict future buying trends.</p>
<p>Like scientists mapping DNA to determine which chromosomes correspond with which traits, numerous companies have piled on to untangle the complicated web of card transactions.</p>
<p>The testing of what they call the transaction genome is still nascent, but some banks have started tapping into basic aspects of this genome to cross-sell their own products or present offers from merchants. In most cases, banks then get revenue when their customers redeem the merchant offers.</p>
<p>&#8220;We are trying to see the entire picture of the customer from this little part of their life,&#8221; says Alan Mattei, a partner with Novantas. &#8220;Two things we want to do with this data is identify places where we should be offering products to people more proactively, or enticing them in with some kind of an offer.&#8221;</p>
<p>Technology first developed by big data companies like Amazon and Google, whose search engines comb billions of bits of information to enable consumers to get the best results from an inquiry, are making detailed transaction analysis possible.</p>
<p>T8 Webware, of Cedar Falls, Iowa, which provides online banking and personal financial management to smaller banks, has been taking a look at transactional analytics. It plans to introduce online personal financial management tools, for instance, that T8 believes can determine which of a bank&#8217;s customers are most likely to go for discounts on sandwiches from the local deli, based on other food vendors they have bought similar items from before.</p>
<p>Its founders and engineers were brought up in northern Iowa&#8217;s rich biosciences education culture, and they use a modified version of something called the Hidden Markov Model, which can isolate genes in living things such as plant species, to tease out important information hidden in consumer transactions.</p>
<p>&#8220;There are only 180 characteristics in a transaction description, and we have been able to get rid of some of the [Markov] algorithm to make analysis faster,&#8221; says Wade Arnold, the CEO of T8.</p>
<p>Arnold says some of the information strands come from the International Organization of Standardization number (ISO), but also include such things as the unique merchant code and card routing numbers.</p>
<p>1st Advantage Federal Credit Union, of Yorktown, Va., is testing a product called KulaX, developed by Micronotes, of Cambridge, Mass. It analyzes the transaction data of the credit union&#8217;s customers and attempts to predict which are most likely to buy specific financial products. It does this by launching a short questionnaire, with a targeted offer, at the end of an online banking session. In early results, 1st Advantage has seen its conversion rates jump to 10 percent from less than 1 percent with static banner ads or other methods. &#8220;The cool thing for us is how many more leads we get from this than direct mail,&#8221; says Jim Craig, vice president of marketing for 1st Advantage.</p>
<p>In contrast, FreeMonee does regression analysis of data from card transactions, stripped of identifying information like the customer&#8217;s name. The company says this analysis can predict a customer&#8217;s likelihood to buy a product from a particular merchant. Based on this assessment, it essentially offers customers cash to spend at a particular merchant, so confident are they the customer will buy more than the gift amount.</p>
<p>&#8220;The consumer transaction footprint changes all the time, it is more of a system than a static piece of data,&#8221; says Andy Laursen, vice president of development for FreeMonee of San Mateo, Calif. Part of the problem transaction genomists are trying to tackle is that bank data is very wide, but not very deep-bankers know where customers are buying, but not necessarily what. By contrast, the merchant has only a deep vertical view. Transaction fingerprinting hopes to marry the two views, in a way that makes bankers comfortable their customers&#8217; privacy is not violated.</p>
<p><strong>TWELVE: KEEP THINGS FLEXIBLE</strong></p>
<p>How exactly should banks respond to the onslaught of new regulations when the details are not yet defined? How can they keep up with fast-changing consumer behavior? Or manage for unforeseen risks? Consultants and technology providers often claim to have the right answers, even when they&#8217;re all saying different things.</p>
<p>But for now, the best strategy for bankers—who often talk about how much they loathe uncertainty—might just be to embrace it. As NICE Actimize CEO Amir Orad likes to advise his clients, worry less about making the perfect choice, and focus more on making choices that allow you to stay flexible.</p>
<p>Amid such rapid change, &#8220;you&#8217;ll never have the right system,&#8221; says Orad, whose firm makes compliance, risk management and anti-money laundering software. &#8220;What you need to have is a flexible system in place, because you probably don&#8217;t know what&#8217;s coming next, and you don&#8217;t have a clue what&#8217;s coming after that.&#8221;</p>
<p>This advice easily applies to other key areas of concern to bankers, like the disintermediation threat posed by Google and Facebook, or the many rules still to be written as regulators implement the Dodd-Frank Act.</p>
<p>It&#8217;s unreasonable to think bank management teams can correctly predict how it all plays out. But it&#8217;s reasonable to expect them to have a flexible strategy that allows them to respond to change as it present itself.</p>
<p>Staying nimble can be especially challenging for the largest banks. But even these institutions are taking steps to improve their response times.</p>
<p>Michael Goodson, a senior executive in the banking practice at Accenture, points to a client that recently laid plans for installing an enterprise-wide analytics system. Rather than sweating every last detail of a project that will take years to implement, the firm decided to get on with it, starting installation after some key decisions had been made and leaving the rest to be determined later. &#8220;It&#8217;s the idea of being directionally correct rather than precise,&#8221; Goodson says. Tweaking the finer points as the project moves along will increase the cost. But, Goodson says, &#8220;It&#8217;s a lesser cost than trying to spend all the time up front trying to design all the lowest-level detail.&#8221;</p>
<p>Goodson is starting to see other evidence of banks recognizing the value of flexibility. Some, for instance, are relying more on outsourcing so they can more easily dial up, or down, capabilities in cyclical businesses like mortgage lending. Others are revamping, or at least considering revamping, their procedures so that they can fast-track investments in innovative projects, bypassing the usual approval process for capital expenditures. The intent is to speed up the timeline for developing, piloting, and then either killing or rolling out a new idea.</p>
<p>In other words, flexibility begets flexibility.</p>
<p>Glen Fest, Bonnie McGeer, Alan Kline, Heather Landy, Laura Thompson Osuri and Jeremy Quittner contributed to this story.</p>
</div>
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		<title>Regions pursues unbanked</title>
		<link>http://chexar.com/2262-regions-pursues-unbanked/</link>
		<comments>http://chexar.com/2262-regions-pursues-unbanked/#comments</comments>
		<pubDate>Fri, 30 Dec 2011 19:46:33 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[check cashing]]></category>
		<category><![CDATA[Regions]]></category>
		<category><![CDATA[underbanked]]></category>

		<guid isPermaLink="false">http://chexar.com/?p=2262</guid>
		<description><![CDATA[Fee-based services like check cashing offered to those without accounts. J. Scott Trubey &#8211; Staff, Atlanta Journal Constitution Regions Bank, the sixth-largest bank in metro Atlanta, is pursuing revenue from services long ceded to Walmart and the so-called shadow banking industry. More than 60 million adults in the U.S. either don&#8217;t use traditional banks or, ...]]></description>
			<content:encoded><![CDATA[<h3>Fee-based services like check cashing offered to those without accounts.</h3>
<p>J. Scott Trubey &#8211; Staff, Atlanta Journal Constitution</p>
<p>Regions Bank, the sixth-largest bank in metro Atlanta, is pursuing revenue from services long ceded to Walmart and the so-called shadow banking industry.</p>
<p>More than 60 million adults in the U.S. either don&#8217;t use traditional banks or, if they have checking or savings accounts, still choose non-bank check cashers, money orders and payday lenders for their financial needs.</p>
<p>Birmingham-based Regions Financial, parent of Regions Bank, is offering an alternative to the alternative &#8212; services it says are cheaper and broader than those even provided by Walmart, which has crowded into the financial system.</p>
<p>For months, Regions has been rolling out &#8220;Now Banking,&#8221; a cache of fee-based, check-cashing services, Western Union money orders, bill-payment options and reloadable debit cards catering to Regions customers and those who don&#8217;t use the bank.</p>
<p>If successful, other traditional banking institutions won&#8217;t be far behind in offering these basic services, which could open up a growth market for them and bring people into the financial mainstream.</p>
<p>&#8220;That&#8217;s a huge segment when the industry is grappling for revenue,&#8221; said Greg McBride, senior economist with Bankrate.com. &#8220;You can&#8217;t afford to ignore 25 percent of the marketplace.&#8221;</p>
<p>Regions&#8217; products are as much as 50 percent cheaper than those offered by other check-cashing services and payday lenders, said John Owen, senior vice president of consumer banking for Regions.</p>
<p>&#8220;We look at it as an on-ramp to other services,&#8221; Owen said. Ten percent of Now Banking users have opened Regions banking accounts since the program began last summer, he said.</p>
<p>Most of Regions&#8217; 1,727 branches currently offer the new services, and Regions will begin marketing Now Banking in January. Regions had 73 branches in metro Atlanta as of June, according to the Federal Deposit Insurance Corp.</p>
<p>Banks, however, will have a challenge convincing unbanked consumers to change providers, said T. Stephen Johnson, an Atlanta-based bank consultant. Walmart stores, for instance, still have a traditional Friday payday rush that banks used to have before the advent of direct deposit.</p>
<p>&#8220;If it works, it will be copied [by other banks], I can assure you,&#8221; Johnson said.</p>
<p>In Georgia, nearly 1.2 million households, or about 32 percent, are considered unbanked or &#8220;underbanked,&#8221; compared to 25 percent nationwide, according to a 2009 report from the FDIC.</p>
<p>Those &#8220;underbanked&#8221; typically have a basic bank account but aren&#8217;t fully engaged in the financial mainstream; among them are low- to mid-income people, minorities and immigrants.</p>
<p>Engaging these people in traditional banking services will help them obtain affordable credit and save money, the FDIC report said.</p>
<p>Banks have had to become creative because they aren&#8217;t earning as much on loans, with many still trying to clean up bad loans made during the run-up to the recession.</p>
<p>Recent regulatory changes have curbed fees that banks can charge for overdrafts and fees charged to merchants when consumers make debit-card purchases.</p>
<p>In response, Regions and several other major banks, including Atlanta&#8217;s SunTrust, tried to initiate monthly fees on consumer debit-card use, but the banks retreated amid a consumer revolt.</p>
<p>Wells Fargo has long had a sizable money-order business, and other banks are looking for ways to provide basic, fee-based banking services, McBride said.</p>
<p>The fast-growing prepaid debit card market, in particular, could be lucrative. The regulatory changes don&#8217;t limit fees charged to merchants to process prepaid debit cards, McBride said.</p>
<p>Banks also want to sell more products to customers, making it more difficult for them to leave.</p>
<p>Surveys of Regions customers found 30 percent used money orders, check-cashing services and payday lenders.</p>
<p>Once enrolled, Regions will cash government and payroll checks, plus personal checks and money orders. Reloadable debit cards cost $4 with a $5 monthly fee that can be waived with a $500 minimum direct deposit. There are no overdraft fees.</p>
<p>Fees are charged to load the cards through tellers and by phone, but use of Regions ATMs is free and cash on the cards is FDIC-insured.</p>
<p>Now Banking and other initiatives could help Regions counter the $170 million in expected annual revenue lost from the regulatory changes.</p>
<p><a class="download_link" href="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/regions-underbanked-ajc-12302011.pdf">Download the full article here</a>
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		<title>November Desperation Index rises to 110</title>
		<link>http://chexar.com/2220-november-desperation-index-rises-to-110/</link>
		<comments>http://chexar.com/2220-november-desperation-index-rises-to-110/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 17:49:48 +0000</pubDate>
		<dc:creator>Steven Doctor</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Check Fraud]]></category>
		<category><![CDATA[Desperation Index]]></category>

		<guid isPermaLink="false">http://chexar.com/?p=2220</guid>
		<description><![CDATA[The Consumer Desperation Index increased in November to 110, and is up 7 points from a year ago. This trend is not good.  This is the first time in seven months that the index was HIGHER than last year at the same time.  The constant creep up is somewhat foreboding.  As we all wonder what ...]]></description>
			<content:encoded><![CDATA[<p align="left"><strong>The Consumer Desperation Index increased in November to 110, and is up 7 points from a year ago.<em></em></strong></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2231" title="novindex_0010_chart" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0010_chart.jpg" alt="" width="545" height="193" /></p>
<p align="left">This trend is not good.  This is the first time in seven months that the index was <span style="text-decoration: underline;">HIGHER</span> than last year at the same time.  The constant creep up is somewhat foreboding.  As we all wonder what direction the economy is going, this index that measures the level of fraud activity in the marketplace doesn’t provide a rosy future forecast.</p>
<p align="left">The increase in fraud has occurred predominantly with stolen ABA and Account numbers printed onto fake checks.  In desperate times, these items are sometimes used as currency among those who have decided to put their morality on the back burner.  One outfit, who has stolen an ABA and account number, print the fake checks and find people to put their reputations and potential jail time on the line to grab a few hundred dollars.</p>
<p align="left">Here is an easy example to catch.  In all examples the “naughty” check is first, followed by the real “nice” check.  I have masked all potentially confidential information with grey boxes, and removed the MICR line.</p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2230" title="novindex_0009_check1" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0009_check1.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2229" title="novindex_0008_check2" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0008_check2.jpg" alt="" width="560" /></p>
<p align="left">In the case above, it is simple to see that the fraudsters didn’t even try to make the checks look that similar.  They are expecting their “mules” to cash at locations like Wal-Mart that don’t have a “compare check” capability.  Without the ability to compare to a real check, many people might think the first check was fine.</p>
<p align="left">Here’s another example:</p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2228" title="novindex_0007_check3" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0007_check3.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2227" title="novindex_0006_check4" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0006_check4.jpg" alt="" width="560" /></p>
<p align="left">Again, easy to see the difference if there is a compare.  Without, the security features of the first check might give you a false sense of security in cashing it.  The bottom check, though ripped in half was the valid item.  The rip would prevent the MICR line from being read by an electronic system, but Chexar just fixed that issue and “found a way to say YES” to the honest consumer.</p>
<p align="left">One of the major type of checks counterfeited is cashier checks.  They are chosen because the fact that it says “Cashier Check” gives employees at check cashing locations some sense of authority.  Instead, they are the checks with the highest level of fraud.  That is why many check cashing locations won’t even try to cash; they know they aren’t skilled enough to identify the signs of the check being fraud.  Are you?  Here are some real life examples.  Assume you have 10 seconds to decode if the top check is real.</p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2226" title="novindex_0005_check5" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0005_check5.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2225" title="novindex_0004_check6" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0004_check6.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2224" title="novindex_0003_check7" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0003_check7.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2223" title="novindex_0002_check8" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0002_check8.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2222" title="novindex_0001_check9" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0001_check9.jpg" alt="" width="560" /></p>
<p style="text-align: center;" align="left"><img class="aligncenter  wp-image-2222" title="novindex_0001_check9" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/novindex_0001_check9.jpg" alt="" width="560" /></p>
<p align="left">How did you do?  How would you have done without the compare check?</p>
<p align="left"><span style="text-decoration: underline;">The “Consumer Desperation Index</span></p>
<p align="left">Each month, Chexar validates hundreds of thousands of check transactions across the country. A certain percentage of these are stopped because Chexar has deemed them as “DO NOT CASH” transactions. This means Chexar risk specialists have discovered that the check is fraudulent, the account is closed, there are non-sufficient funds, or the activity in the maker’s account is suspicious. By comparing the percentage in the current month to the percentage in March of 2010, an index is created, with March 2010 as a baseline at 100. We have named it the “Consumer Desperation Index” because consumers have to be really desperate to resort to check fraud. In most cases, the check conversion location has their picture, a copy of their ID, their signature, and often a fingerprint. They are just hoping they chose a retail location that doesn’t know how to control fraud. Ultimately these culprits will be locked out of the financial system by way of their negative record with Chexar.</p>
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		<title>Regions rolls out check-cashing, other services</title>
		<link>http://chexar.com/2214-regions-rolls-out-check-cashing-other-services/</link>
		<comments>http://chexar.com/2214-regions-rolls-out-check-cashing-other-services/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 16:29:44 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[mobile commerce]]></category>
		<category><![CDATA[prepaid]]></category>
		<category><![CDATA[Regions]]></category>
		<category><![CDATA[underbanked]]></category>

		<guid isPermaLink="false">http://chexar.com/?p=2214</guid>
		<description><![CDATA[Bank seeing early returns from program aiming at unbanked, underbanked Published December 19, 2011 by Geert De Lombaerde Looking to make inroads with people who have long eschewed traditional banking services, Regions Bank has brought to market a line of alternative financial products. The package of Now Banking offerings comprises check-cashing services, Western Union money ...]]></description>
			<content:encoded><![CDATA[<p>Bank seeing early returns from program aiming at unbanked, underbanked<br />
Published December 19, 2011 by <a href="http://nashvillepost.com/news/2011/12/19/regions_rolls_out_check_cashing_other_services">Geert De Lombaerde </a></p>
<p>Looking to make inroads with people who have long eschewed traditional banking services, Regions Bank has brought to market a line of alternative financial products.</p>
<p>The package of Now Banking offerings comprises check-cashing services, Western Union money transfers and a reloadable Visa prepaid card. All aim to bring to Regions a segment of the so-called unbanked or underbanked, people who have historically turned to payday lenders and other consumer finance companies for their money management. (That market, too, is changing: Locally based Advance Financial recently raised $6 million to add to its branch network and continue to take its services upmarket a bit.)</p>
<p>&#8220;A lot of our research showed that there is a group of people who have a different way of handling their finances, who live on a cash basis,&#8221; said Jim Schmitz, Regions&#8217; area executive for Middle Tennessee. &#8220;So we asked ourselves, &#8216;Is there a way we can work with them through our branches?&#8217; This is a way for us to leverage an asset that&#8217;s already out there.&#8221;</p>
<p>Schmitz said Regions&#8217; Middle Tennessee branches, which went live with the Now Banking offerings late last month, are seeing solid activity &#8211; &#8220;maybe even a little better than elsewhere because of our large market share here.&#8221; On top of that, the demographic makeup of consumers seeking out Now Banking products has been of a higher quality that might be expected. Across the bank&#8217;s footprint, more than half come from households making $50,000 or more, further evidence that America&#8217;s middle class is increasingly managing its budget far more carefully than a few years ago.</p>
<p>More than 1,500 branches of Regions&#8217; offices in 16 states are now online. In the two months through the end of November, John Owen, Regions&#8217; head of consumer banking division, said about 10,000 people had used the services &#8211; half of them cashing checks, 30 percent using Western Union services and 20 percent signing up for reloadable cards. A plus for the bank: It hasn&#8217;t yet done any formal marketing, meaning a lot of the traffic it has seen so far has come from word of mouth.</p>
<p>&#8220;When you can offer a product someone needs and do so at a cheaper price, the word gets out,&#8221; Owen said.</p>
<p>While those customers are generating a nice stream of fee income for Regions, the bigger payoffs will come down the road. Owen said about 10 percent of the Now Banking clients already have signed up for other bank products. If the bank can keep those people and upsell them to other offerings, it would essentially create a new group of very &#8216;sticky&#8217; customers.</p>
<p><a target="_blank" class="fancy_link" href="http://nashvillepost.com/news/2011/12/19/regions_rolls_out_check_cashing_other_services">Read the original article from the Nashville Post</a>
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		<title>CHEXAR announces its patent pending National Duplicate Check Database called DUPEX</title>
		<link>http://chexar.com/2178-chexar-announces-dupex/</link>
		<comments>http://chexar.com/2178-chexar-announces-dupex/#comments</comments>
		<pubDate>Sun, 18 Dec 2011 15:36:30 +0000</pubDate>
		<dc:creator>Drew Edwards</dc:creator>
				<category><![CDATA[Check Fraud]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[check database]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[prepaid]]></category>

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		<description><![CDATA[SCHEDULED FOR LAUNCH IN EARLY 2012 DUPEX WILL HELP BANKS AND CHECK CASHERS AVOID THE GROWING ISSUE OF CHECKS DEPOSITED ON MOBILE AND THEN AGAIN AT BRICK &#38; MORTAR Atlanta, Georgia, December 20, 2011  – Chexar Networks Inc. (“CHEXAR®”), announced today that it is launching a new service that will allow industry partners such as ...]]></description>
			<content:encoded><![CDATA[<h4>SCHEDULED FOR LAUNCH IN EARLY 2012 DUPEX WILL HELP BANKS AND CHECK CASHERS AVOID THE GROWING ISSUE OF CHECKS DEPOSITED ON MOBILE AND THEN AGAIN AT BRICK &amp; MORTAR</h4>
<p>Atlanta, Georgia, December 20, 2011  – Chexar Networks Inc. (“CHEXAR®”), announced today that it is launching a new service that will allow industry partners such as banks, check cashers, mobile wallet and prepaid providers, to better control the risks of either cashing a check, or accepting a check for deposit, that has already been accepted by another provider.   The one of a kind patent pending service will give industry participants an advance warning of activity on a check prior to their making the decision to accept a check, including information about inquiries on the check prior to the first deposit.</p>
<p><a href="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/dupex.png" rel="prettyphoto" class="lightbox" ><img class="alignright  wp-image-2180" title="dupex" src="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/dupex-300x119.png" alt="" width="270" height="107" /></a>With the rising proliferation of remote deposit capture solutions in the market, millions of checks are being accepted for deposit but remaining in the possession of the depositor.  Subsequently, either intentionally or innocently, the same check can be submitted for deposit one or more additional times resulting in duplicate check deposits that ultimately result in losses to the industry.   The Federal Reserve Bank clearing process, where most checks are originally deposited, does not check for duplicate checks.   Often the duplicate checks are not detected until they reach the bank on which the checks are written which results in multiple returned checks.</p>
<p>Drew W. Edwards, Chexar Founder and CEO commented that “the genesis for this Chexar solution was in our core risk management expertise where we manage the front line fraud risk for our clients all across the nation that are either cashing checks, loading checks onto prepaid cards, or depositing checks into traditional accounts.  We know first hand that if your risk management solutions rely upon post deposit data, it is too late to make the correct decisions and control losses.  Clients on our core decision solutions don’t have to worry about this risk because we are managing those decisions for them.  However, Dupex is designed for those other clients that run their own risk management solutions and gives them an advanced warning of prior activity on a check before they make their decisions.”</p>
<p>Chexar is now enrolling its current channel partners and plans to open enrollment to the market in January 2012.   The service will be offered at a price point that will allow the broad market to ping Dupex on all checks before they are accepted at any endpoint.  Endpoints would include brick and mortar check cashers, bank teller lines, ATM machines, and mobile banking applications.  Clients will access the solution through a variety of interfaces including a web based portal and full integrations with mobile application providers, banking platforms, and industry point of sale solutions.</p>
<p>“Dupex is scheduled to be active late in the first quarter at the same time Chexar is rolling out significant clients on mobile deposit capture solutions.” Edwards went on to say, “Chexar is the leader in guaranteeing checks on mobile devices and we believe that the significant deployment of mobile solutions in the market increases the risks of duplicate deposits.  Our content is focused on the underbanked consumer segments where the risk of duplicate deposits is even higher which is one reason we are uniquely positioned to control this risk for the market.”</p>
<p><strong>About Chexar</strong></p>
<p>CHEXAR® is the national leader for technology and solutions that enable clients to cash, deposit or load any check with immediate funds availability. Chexar’s solutions provide clients with the ability to truly serve the nation’s under-banked population now estimated to be almost 100 million people. The gating factor for these consumers is their need to change all types of checks into cash or value before they can acquire other services including bill pay, money transfers, or prepaid cards.</p>
<p>Chexar’s solutions enable any business to convert ANY type and ANY size of check to cash or to immediate credit onto Prepaid Cards or as fee-based deposits into bank accounts. The company’s one-of-a-kind solutions combine multiple national databases, rules engines, and proprietary technology with redundant 24/7 risk management centers to achieve the industry’s highest automated and overall approval rates on any check.  Chexar’s solutions are deployed across multiple platforms including turnkey point of sale solutions, assisted and self-service kiosk solutions, mobile devices, and full XML integrations.  For more information, please visit www.chexar.com.</p>
<p>###</p>
<p><a class="download_link" href="http://chexar.com/frutoplutonico/wp-content/uploads/2011/12/Dupex_Press_Release_final.pdf">Download the full press release here</a>
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